Third Gear Driving School
Policies and Terms
Cancellation and Refund Policy
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Cancellations or rescheduling must be made at least 24 hours in advance.
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If a lesson is canceled with less than 24 hours’ notice, a cancellation fee may apply.
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In case of a no-show (failure to attend without notice), the full lesson fee will be charged.
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Please contact us via +61 449 008 224 or Info.thirdgear@gmail.com to make any changes to your booking.
Payment and Fees Policy
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Payment for all lessons must be made in advance of your scheduled appointment.
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We accept payments via credit card, bank transfer, or PayPal.
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Lessons will not be confirmed until full payment has been received.
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For any queries related to payments, please reach out to us via email or phone.
Late Policy
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If you arrive late for your lesson, the session may still end at the scheduled time to avoid delays for subsequent clients.
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If you are more than 15 minutes late, the lesson may be canceled, and the full lesson fee will be charged.
Refund Policy
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If a lesson is canceled more than 24 hours in advance, you are entitled to a full refund or credit for future lessons.
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For lessons canceled within 24 hours, no refund will be provided unless there are exceptional circumstances.
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In the event of instructor illness or other unforeseen circumstances, we will offer you a rescheduled lesson or a full refund.
Vehicle Use Policy
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Lessons can be conducted in either our dual-control vehicles or your own vehicle, provided it is roadworthy, insured, and legally compliant.
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You must notify us in advance if you intend to use your own vehicle, and we reserve the right to inspect the vehicle for safety before the lesson begins.
Safety and Conduct Policy
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Both the instructor and the student are expected to prioritize safety at all times.
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If the instructor deems any behavior unsafe (e.g., distraction, recklessness), the lesson may be terminated, and no refund will be provided.
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We maintain a zero-tolerance policy for intoxication or drug use during lessons. If a student arrives under the influence, the lesson will be canceled immediately.
Privacy Policy
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We respect your privacy and are committed to protecting your personal information. All details collected during the booking process are kept confidential.
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Your contact information will only be used to manage your bookings and keep you informed of updates regarding our services.
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We do not share your personal information with third parties without your explicit consent.
Liability Policy
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We are not responsible for any injury, loss, or damage incurred during lessons in a student’s personal vehicle.
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Our instructors are fully insured for lessons conducted in our vehicles, and we ensure all our vehicles are maintained to the highest safety standards.
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In the event of an accident during the lesson, please rest assured that we are fully compliant with all local laws and insurance requirements.